Terms & Conditions
Service Limitations
To protect the safety of our team and the integrity of your property, there are certain services Costina Cleaning Services does not provide during a standard appointment. Our technicians are trained to prioritize safe, eco-friendly cleaning over risky or highly specialized tasks.
Our team members will not:
- Climb ladders higher than a two-step stool or stand on furniture.
- Move or lift heavy furniture or appliances that normally require multiple people or tools.
- Clean biohazard materials, including blood, bodily fluids, animal waste, pest infestations, or areas with active mold growth.
- Perform tasks that may put their health, safety, or equipment at risk, such as working in unstable structures or with unknown chemicals.
- Clean extremely fragile, antique, or unstable items without prior written approval from the customer.
If a requested task falls outside our standard scope of work, our Arlington-based team will happily discuss alternatives or recommend a more appropriate specialist.
Pets & Home Safety
We love pets and proudly serve many pet-friendly homes across Northern Virginia. To keep both your pets and our team comfortable, we ask that pets are secured in a separate room, crate, or safe area during the cleaning visit.
While we always do our best to be careful, Costina Cleaning Services cannot be responsible for pets that slip out of the home or interact with cleaning products or equipment. Please let us know in advance if your pet is anxious, reactive, or requires special accommodation so we can plan accordingly.
Move-In / Move-Out Cleanings
Move-in and move-out cleanings help prepare your space for a fresh start. To complete these services effectively, we require access to working electricity, running water, and clear walkways throughout the home or unit.
Please confirm that utilities are active and the property is accessible on the day of service. If our team arrives and cannot proceed due to disconnected utilities, locked access, or unsafe conditions, a cancellation or rescheduling fee may apply.
Photos for Quality Assurance
Cancellation & Rescheduling Policy
Limitation of Liability
Website & Service Disclaimer
What Rights You Have Over Your Data
Where Your Data Is Sent
Contact Information
If you have questions about this policy, contact us:
- Website: costinacleaningservices.com
- Phone: (571) 697-8300
- Contact Form: Contact our Arlington cleaning team
At Costina Cleaning Services in Arlington, Virginia, we want every visit to feel clear, fair, and stress-free. These Terms & Conditions explain what you can expect from our Northern Virginia cleaning services and what we need from you so our team can work safely, respectfully, and efficiently in your home or business.