Help & FAQs
Welcome! Here you’ll find answers to the most common questions about our eco-friendly cleaning services in Arlington and across Northern Virginia. We keep things simple, transparent, and worry-free—so you can book with confidence.
Getting Started
We’re based in Arlington and serve nearby cities including Fairfax, Alexandria, Falls Church, McLean, and Springfield—plus other Northern Virginia and select DC/Maryland neighborhoods.
No. Many clients provide secure entry instructions. We’ll clean with care and lock up when we’re done.
For best availability, book 5–7 days ahead. If you’re on a deadline, call us—we often have openings.
Yes—professional tools and eco-friendly products are included. No need to provide anything.
Absolutely. We use non-toxic, low-scent solutions that are safe for kids, pets, and the planet.
Dusting, vacuuming, mopping, kitchen and bath wipe-downs, surfaces, mirrors, and tidy-up. Perfect for upkeep.
Deep cleaning targets buildup and detail: baseboards, vents, grout touch-ups, appliance exteriors, and high-touch areas.
Yes—prioritize spaces, add extras (e.g., inside fridge/oven), and set frequency that fits your routine.
We service single-family homes and multi-unit residences. We’re experienced with HOA/concierge access.
Often, yes. Call (571) 697-8300 and we’ll do our best to fit you in.
Deep cleaning targets buildup and detail: baseboards, vents, grout touch-ups, appliance exteriors, and high-touch areas.
Yes—prioritize spaces, add extras (e.g., inside fridge/oven), and set frequency that fits your routine.
Often, yes. Call (571) 697-8300 and we’ll do our best to fit you in.
Light tidying helps us focus on cleaning. Please secure pets if needed and note any special instructions.
Pricing & Policies
Rates consider size, condition, and service type. Request a fast quote online for transparent pricing.
Yes—always free and no obligation. We’ll provide an estimate before any work begins.
Major cards and digital payments. Payment is processed after service is completed.
No. Green products are part of our service and reflect our commitment to your home and the environment.
Just let us know 24 hours in advance and we’ll gladly reschedule at no cost.
Missed or same-day cancellations may incur a small fee to cover reserved team time.
Yes—weekly, bi-weekly, and monthly plans include preferred pricing and priority scheduling.
We do—detailed packages built for empty homes, including inside cabinets, fridge, and oven on request.
We’ll communicate right away and get your approval before extending time or adjusting scope.
Yes—if anything was missed, contact us within 24 hours and we’ll make it right.
Whenever possible, yes. We strive for consistency so your team knows your home and preferences.
Trust, Safety & Eco Practices
Yes—every team member is background-checked, trained, and fully insured.
We follow a respectful, careful process and a documented checklist. If you have delicate items, let us know and we’ll take extra care.
Non-toxic, biodegradable products and microfiber systems that reduce waste without sacrificing results.
We minimize single-use plastics, choose concentrated refills, and optimize routes to reduce emissions.
Yes—HEPA filtration helps capture fine dust and allergens for cleaner indoor air.
Please contact us within 24 hours. We’ll document the issue and resolve it promptly.
We follow secure handoff procedures or use lockboxes/smart locks per your instructions.
Tipping is appreciated but never expected. 100% of tips go directly to your cleaning team.
Yes—our post-construction service targets dust on surfaces, vents, fixtures, and inside cabinets upon request.
Call (571) 697-8300 or reach us anytime at costinacleaningservices.com/contact-us. We’re happy to help.
Whenever possible, yes. We strive for consistency so your team knows your home and preferences.
Getting Started
We’re based in Arlington and serve nearby cities including Fairfax, Alexandria, Falls Church, McLean, and Springfield—plus other Northern Virginia and select DC/Maryland neighborhoods.
No. Many clients provide secure entry instructions. We’ll clean with care and lock up when we’re done.
For best availability, book 5–7 days ahead. If you’re on a deadline, call us—we often have openings.
Yes—professional tools and eco-friendly products are included. No need to provide anything.
Absolutely. We use non-toxic, low-scent solutions that are safe for kids, pets, and the planet.
Dusting, vacuuming, mopping, kitchen and bath wipe-downs, surfaces, mirrors, and tidy-up. Perfect for upkeep.
Deep cleaning targets buildup and detail: baseboards, vents, grout touch-ups, appliance exteriors, and high-touch areas.
Yes—prioritize spaces, add extras (e.g., inside fridge/oven), and set frequency that fits your routine.
We service single-family homes and multi-unit residences. We’re experienced with HOA/concierge access.
Often, yes. Call (571) 697-8300 and we’ll do our best to fit you in.
Deep cleaning targets buildup and detail: baseboards, vents, grout touch-ups, appliance exteriors, and high-touch areas.
Yes—prioritize spaces, add extras (e.g., inside fridge/oven), and set frequency that fits your routine.
Often, yes. Call (571) 697-8300 and we’ll do our best to fit you in.
Light tidying helps us focus on cleaning. Please secure pets if needed and note any special instructions.
Pricing & Policies
Rates consider size, condition, and service type. Request a fast quote online for transparent pricing.
Yes—always free and no obligation. We’ll provide an estimate before any work begins.
Major cards and digital payments. Payment is processed after service is completed.
No. Green products are part of our service and reflect our commitment to your home and the environment.
Just let us know 24 hours in advance and we’ll gladly reschedule at no cost.
Missed or same-day cancellations may incur a small fee to cover reserved team time.
Yes—weekly, bi-weekly, and monthly plans include preferred pricing and priority scheduling.
We do—detailed packages built for empty homes, including inside cabinets, fridge, and oven on request.
We’ll communicate right away and get your approval before extending time or adjusting scope.
Yes—if anything was missed, contact us within 24 hours and we’ll make it right.
Whenever possible, yes. We strive for consistency so your team knows your home and preferences.
Trust, Safety & Eco Practices
Yes—every team member is background-checked, trained, and fully insured.
We follow a respectful, careful process and a documented checklist. If you have delicate items, let us know and we’ll take extra care.
Non-toxic, biodegradable products and microfiber systems that reduce waste without sacrificing results.
We minimize single-use plastics, choose concentrated refills, and optimize routes to reduce emissions.
Yes—HEPA filtration helps capture fine dust and allergens for cleaner indoor air.
Please contact us within 24 hours. We’ll document the issue and resolve it promptly.
We follow secure handoff procedures or use lockboxes/smart locks per your instructions.
Tipping is appreciated but never expected. 100% of tips go directly to your cleaning team.
Yes—our post-construction service targets dust on surfaces, vents, fixtures, and inside cabinets upon request.
Call (571) 697-8300 or reach us anytime at costinacleaningservices.com/contact-us. We’re happy to help.
Whenever possible, yes. We strive for consistency so your team knows your home and preferences.